Contact sync - mapping - Office 365

Joep Cuppens
Joep Cuppens Posts: 14
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Are there any plans to improve the contact sync feature for Office 365?  At the moment there is no capability to map contact information to the various fields. I tried this out contact sync in the past and it messed up my contacts bi-directionally.


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  • Inês Batata
    Inês Batata Admin Posts: 2,925
    2500 Comments Third Anniversary 5 Likes First Answer
    edited February 2021 #2

    Hi @Joep Cuppens , I'm sorry to hear you didn't have a good experience with our contact sync.

    It's designed to be compatible with Office 365 and in all platforms only certain fields are synced, as you can see here.

    I recommend you check out this tutorial and if after that you still find yourself struggling please reach out to our Support team and they will help you. For urgent or technical issues Support is always the most adequate and quickest channel of communication. Thank you!

    That being said, we appreciate your input and use it to give our teams thinking points to be considered in the future.

    Learn all about any of Pipedrive’s features from our Knowledge Base tutorials in your preferred language and our Academy video courses. Simply search your topic.