Workflow automation: Automatic Reminders

Hello! 

I've created an workflow automation for a 3 days automatic reminder. Every time we mark an activity as done, it creates a new activity automatically for in 3 days. 

I've configured 3 days, tried with skip weekends and whatnot. Not successful. 

I'd like to implement 3 'business days' as the due date of the activity. So for example, on Thursday I mark it as done, theoretically - Sunday it is due. This is pushed to Monday because of the skip weekends feature. This means there was 1 workday (Friday) in between. When we mark it as done on Friday, the activity will be on Monday still, but I like to achieve Wednesday here. 

Does anyone know if it is possible to change the due date from 'days' to 'business days' on the automatically created activity? 

Thank you in advance!! 

Bastiaan

Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited April 1 #2

    Hi @Bastiaan van den Berg !

    I'm not sure I understood your question. Is your end goal that each activity is created with a due date that is 3 week days after the previous one was marked as done? The current option "skip weekends" has the same practical effect as "business days".

  • Melissa Cassell
    Melissa Cassell Posts: 1
    edited September 2021 #3

    Hi @Bastiaan van den Berg !

    I'm not sure I understood your question. Is your end goal that each activity is created with a due date that is 3 week days after the previous one was marked as done? The current option "skip weekends" has the same practical effect as "business days".

    I have the same issue. Skipping weekends loads up the amount of activities. Skipping weekends counts the weekends as business days. So, scheduling a follow-up for 3 business days after a Friday would mean the follow-up occurs the next Wednesday. "Skipping weekends" still counts the weekend as business days, putting the follow up that Monday. 

    It would be helpful to have a feature that only counts "business days" M-F when scheduling activities. 

     

  • Keith Greywood
    Keith Greywood Posts: 42
    10 Comments Second Anniversary Photogenic
    edited September 2021 #4

    Yes, we need an action to be taken in '3 business days' so if on Thursday it will be needed on Tuesday the following week, at the moment it sets it as Monday with the 'skip weekends' feature. 

    Staff are getting annoyed at this working this way. We want days of the week to be mon-fri counted as days, and weekend skipped and also not counted. 

  • Keith Greywood
    Keith Greywood Posts: 42
    10 Comments Second Anniversary Photogenic
    edited September 2021 #5

    Hi @Bastiaan van den Berg !

    I'm not sure I understood your question. Is your end goal that each activity is created with a due date that is 3 week days after the previous one was marked as done? The current option "skip weekends" has the same practical effect as "business days".

    Yes, I have to agree with this, this is how it should work. A weekend day should not be counted as a working day.

  • William Strong
    William Strong Posts: 1
    edited April 1 #6

    Hi @Bastiaan van den Berg !

    I'm not sure I understood your question. Is your end goal that each activity is created with a due date that is 3 week days after the previous one was marked as done? The current option "skip weekends" has the same practical effect as "business days".

    Hi @Inês Batata , the current implementation does not act as business days. What happens currently is if the due date lands on a weekend, it will set it for Monday. e.g. if you set it for 3 days and select the skip weekends feature, when a workflow is triggered on a Thursday, it will set the due date for Monday instead of Sunday. If the same workflow is triggered on Friday, it will still set the date for Monday and not skip the weekend.  What we are wanting is to ignore weekends in the due date calculation. e.g. if the same workflow was triggered on a Friday, it would set the due date for Wednesday. I have included an excerpt of my support chat where this was confirmed. 

    image