Bug: Recurring Revenue report
Hi PD community and PD team,
we are facing several bugs with reports. Especially recurring revenue reports for subscriptions.
Maybe other clients have the same issues.
The following #bugs were detected:
We created a contact as well an organization. Then we created a deal with a yearly subscription starting in December 2019.
When creating a recurring revenue report, we see the revenue only in the reports for December 2019 and December 2021 - but not in 2020.
Attached you find screenshots. (BUGPD _26.1.2021.pdf)
When importing organizations, contacts and deals with a subscription (in our case a dataset of 300 organizations) only a few appear in the recurring revenue report.
How we solved it:
We went through every deal, deleted the subscription and added it again manually. Sometimes just an update of the subscription helped too.
For some reason the recurring revenue report sometimes does not show the right values. We can't comprehend when a report will update or does it need some time? Do we have update the filter, reload the page or select a different timespan for the diagram (monthly, yearly, ... ) on the bottom of the diagram?
Hopefully you can fix these issues.
Thanks in advance