Integration of LiveChat with MS Teams

Simon Schoop

In order to optimize customer service an integration of LiveChat with MS Teams would be very helpful. 

Status Quo (Use Case): A visitor starts chatting on our landing page, using the LiveChat. A notification is automatically generated in Pipedrive. Our employees are only able to see that request, when they are logged in to Pipedrive and paying attention to notfications there.

Solution: In order not to lose any potential customers  it would be very helpful if a notification would automatically be sent to MS Teams, showing that a customer started chatting on the landing page. Pipedrive could be integrated with a channel in Teams so that multiple employees can see the request at the same time and react as fast as possible.

Stephen Dorling_4110

Great idea and a +1 from me.  Wonder if this is something relatively easily doable from Pipedrive given the recent MS Team's integrations.

Jasper den Hartog

Yes!!! +1 for us!

Mike van der Valk

Thanks @Simon Schoop for sharing, I'm passing on this suggestion to our team