Integration of LiveChat with MS Teams
In order to optimize customer service an integration of LiveChat with MS Teams would be very helpful.
Status Quo (Use Case): A visitor starts chatting on our landing page, using the LiveChat. A notification is automatically generated in Pipedrive. Our employees are only able to see that request, when they are logged in to Pipedrive and paying attention to notfications there.
Solution: In order not to lose any potential customers it would be very helpful if a notification would automatically be sent to MS Teams, showing that a customer started chatting on the landing page. Pipedrive could be integrated with a channel in Teams so that multiple employees can see the request at the same time and react as fast as possible.
Stephen Dorling_4110 Posts: 14edited February 2021 #2
Great idea and a +1 from me. Wonder if this is something relatively easily doable from Pipedrive given the recent MS Team's integrations.0
Jasper den Hartog Posts: 22edited February 2021 #3
Yes!!! +1 for us!0
Mike van der Valk Posts: 4,058edited February 2021 #4
Thanks @Simon Schoop for sharing, I'm passing on this suggestion to our team0