Integration of LiveChat with MS Teams

Simon Schoop
Simon Schoop Posts: 10

In order to optimize customer service an integration of LiveChat with MS Teams would be very helpful. 

Status Quo (Use Case): A visitor starts chatting on our landing page, using the LiveChat. A notification is automatically generated in Pipedrive. Our employees are only able to see that request, when they are logged in to Pipedrive and paying attention to notfications there.

Solution: In order not to lose any potential customers  it would be very helpful if a notification would automatically be sent to MS Teams, showing that a customer started chatting on the landing page. Pipedrive could be integrated with a channel in Teams so that multiple employees can see the request at the same time and react as fast as possible.

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