Analytics on visitor behaviour in Chatbot

Olli Murto

Hi,

one direly needed feature would be better analytics/statistics on the chatbot usage.

Today, I only see:

VIEWED

CLICKED

QUALIFIED

DISQUALIFIED

I would love to have more fine-grained statistics, i.e. how many visitors proceeded to which "branch" in my chatbot automation, how many did not answer any questions, etc., to help me further develop the automation.

Today, I get way too few leads through the chatbot, and I am kind of "in the dark", I do not know where the visitors get "stuck" and what I should improve...

Has something like this been planned?

Are there others who would benefit from this?

TM Admin

Hi Olli, 

What's your URL? 

Always good to exchange playbook scenarios. 

Ours is https://telescopicmast.com but only on hours when human chat is offline. 

Rob

Mike van der Valk

Hi @Olli Murto great suggestion. I've added the "feedback" tag to your post so that our team sees it.

Peter Søndergaard

Completely agree. It would be useful to add date ranges to the analytics also.