'Activity' contains Phone Calls but does not contain Sending Emails

When filtering People or Organisations by activity, why does 'Activity' contain Phone Calls but does not contain Sending Emails?

Surely, sending emails counts as activity 

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  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 25 #2

    Hi @Richard Merry 

    As the email are logged directly in Pipedrive there's another database for this. When filtering you can use the "emails sent" or "emails received" fields for this.

  • Richard Merry
    Richard Merry Posts: 4
    edited February 2021 #3

    Hi @Richard Merry 

    As the email are logged directly in Pipedrive there's another database for this. When filtering you can use the "emails sent" or "emails received" fields for this.

    @Mike van der Valk  from memory,  you can filter emails sent in ‘people’  but not in ‘organisations’. 
     

    I was trying to filter calls and email in organisations but I could only filter by activity.  Hence my frustration. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 2021 #4

    Hi @Richard Merry 

    As the email are logged directly in Pipedrive there's another database for this. When filtering you can use the "emails sent" or "emails received" fields for this.

    Hi @Richard Merry 

    Organizations have a field called "email messages count" that you can use for it.

  • Richard Merry
    Richard Merry Posts: 4
    edited February 2021 #5

    Hi @Richard Merry 

    As the email are logged directly in Pipedrive there's another database for this. When filtering you can use the "emails sent" or "emails received" fields for this.

    @Mike van der Valk  yea, I wanted an last email date, as I believe there’s a last activity date in organisation. So, I can filter companies that haven’t been contacted in last X amount of time. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 2021 #6

    Hi @Richard Merry 

    As the email are logged directly in Pipedrive there's another database for this. When filtering you can use the "emails sent" or "emails received" fields for this.

    Gotcha, will pass that suggestion on to the team.