Increase the ability of Admins to make changes to Pipedrive accounts

I find being an admin for Pipedrive really hard. Unlike most other platforms e.g. O365, Salesforce etc I have pretty much no ability to administer individual accounts or manage anything more than basic permissions. On a number of occasions when trying to make improvements / fix things for my users the answer from Support is that users need to contact them... which is fine for individual issues but for something that affects every user it's not feasible.

This isn't a feature request so much as a service improvement... please trust admins more and give them the ability to support their users

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  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 2021 #2

    Hi @David Caldwell 

    Thank you for passing it along. I'm going to make sure our team sees this. What specific types of access are you missing for example?

  • David Caldwell
    David Caldwell Posts: 3
    edited February 25 #3

    Hi Mike 

    I've had a couple of instances over the last few years :

    • Email sync'ing - the basic settings allow for up to 6 months but you can request it for further back by raising a request with support. When we onboarded our team, rather than me (as admin) being able to ask for it to be done for everyone, we had to get each member of the team to request it individually
    • Sync accounts - we recently migrated to O365 so had to unsync and resync new O365 accounts. The email addresses didn't change so our users ended up having 2 versions of the same email address to be sync'd . I asked for old, unsync'd accounts to be deleted but could only do this for myself rather than everyone

    This is just 2 examples but there are others which I've not got to hand where rather than me being able to request company wide changes, I've been told only the individuals can request things. This is literally the opposite of most other SaaS products and makes it hard for us to administer a secure, productive tool for our teams.

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 2021 #4

    Hi Mike 

    I've had a couple of instances over the last few years :

    • Email sync'ing - the basic settings allow for up to 6 months but you can request it for further back by raising a request with support. When we onboarded our team, rather than me (as admin) being able to ask for it to be done for everyone, we had to get each member of the team to request it individually
    • Sync accounts - we recently migrated to O365 so had to unsync and resync new O365 accounts. The email addresses didn't change so our users ended up having 2 versions of the same email address to be sync'd . I asked for old, unsync'd accounts to be deleted but could only do this for myself rather than everyone

    This is just 2 examples but there are others which I've not got to hand where rather than me being able to request company wide changes, I've been told only the individuals can request things. This is literally the opposite of most other SaaS products and makes it hard for us to administer a secure, productive tool for our teams.

    thank you for the examples @David Caldwell I'm going to pass this on so we can hopefully make this easier in the future for our Admin users.