Workflow Automations: Automatically Includes Email Tracking

Jennifer_18901
Jennifer_18901 Member Posts: 5
First Comment First Anniversary
edited July 2022 in Workflow Automation #1

If I create a workflow automation to send an email based on a certain condition and I already have email tracking "on" for my account, will the automatic email be tracked to see if the recipient opened it?

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  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,089 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited February 2021 #2

    Hi @Jennifer 

    When you create the workflow automation and you need to make sure it's enabled. So when you set the "action" to send a templated email make sure to go through all the field options. One is to make sure to have email tracked.