Pipedrive Mail

Why is it that mail in pipedrive cannot have the same organizational reading structure as say outlook or gmail? Also, why doesn't pipedrive have a deleted messages folder to match outlook? The way mail is structured makes it difficult to get user acceptance of pipedrive. 

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  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 25 #2

    Hi @Brad Krause 

    Not sure what you mean by the first part? Can you clarify so I can pass it on to our team?

  • Brad Krause_13404
    Brad Krause_13404 Posts: 518
    edited March 2021 #3

    Hi @Brad Krause 

    Not sure what you mean by the first part? Can you clarify so I can pass it on to our team?

    Pipedrive only does threaded/conversational message structure. It's not realistic to use pipedrive for mail and not use Outlook. It's a huge issue that mail isn't easier to use. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited March 2021 #4

    Hi @Brad Krause 

    Not sure what you mean by the first part? Can you clarify so I can pass it on to our team?

    Hi @Brad Krause thanks for clarifying, I understand now. I'll pass this on to our product team in the email area and have added the "Feedback" tag to your post so they all see. Thanks for sharing!