Pipedrive - you are not geared up to help large companies.

Hi guys, 

I am getting more and more frustrated with Pipedrive as our company continues to grow and grow. Your software is simply not design for scalability,  which ironically is the purpose of a CRM!  From limited pricing packages (which have been mentioned a dozen times in this community), to unshareable data dashboards which show individual data patterns within dates, as well as the inability to have a rotting data dashboard, it simply shows that you are reporting is seriously limited. I don't understand why I keep getting UX updates when reporting is lacking. All i want to see is whether my users are performing or not! Reporting in your CRM is sup-par and we are forced to write hundreds of formulas in excel, questioning why we upgraded to professional in the first place.  I am also tired of hearing that it is coming soon! Can you at least share a product road map, so we know when soon is?   When you are spending 100+ professional licences (around £50000) it makes us question whether they're are better solutions out there. 

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  • Seda
    Seda Ex-Pipedrivers Posts: 126
    Pipedrive Employee
    edited February 2021 #2

    Hi @Joel Marks ! Thank you for the feedback!

    You are completely right and it's indeed a huge gap that at the moment that you cannot internally share your performance overview with other team members. The internal sharing feature is however already in progress and we plan to release it to all users hopefully in the beginning of March. Here is a sneak peek into the prototype:

    image
  • Joel Marks
    Joel Marks Posts: 17
    edited February 25 #3

    Hi Seda, it's still limited. I want other users, particular directors to be able to have the functionality that I do. Just carbon copy the lot across to another user! They are not going to want 50 individual reports links! This is so illogical. 

  • Seda
    Seda Ex-Pipedrivers Posts: 126
    Pipedrive Employee
    edited February 2021 #4

    Hi Seda, it's still limited. I want other users, particular directors to be able to have the functionality that I do. Just carbon copy the lot across to another user! They are not going to want 50 individual reports links! This is so illogical. 

    Internal sharing will allow other users to access the same functionality.

    let's say Peter shares the dashboard with Jack. Jack will now see the same dashboard (and reports that dashboard has) in his own Insights view. Jack will be able to filter shared reports, open each report individually, access source data and so on. The only difference is that Jack will not be able to over save the changes, only save as new.

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited February 2021 #5

    Hi @Joel Marks , we appreciate your input. I’ll discuss your comments with our team and share your concerns so we can take them as thinking points for the future. Your opinion helps us improve Pipedrive. 

    I understand your frustration and want to thank you for your patience. We aren't very keen on giving out ETAs as things in software development can sometimes go significantly quicker or slower than expected due to depending on many moving parts. 

    That being said, I think you'll feel you're more in the loop with the links below - this is where we make all product update announcements, make sure to follow them:

    • Follow What's Planned to know what we're currently working on and what’s to come.
    • Follow What’s New and don’t miss any new release announcements.
    • Join our Research and Beta Testing channel for the chance to try out early versions and give us your opinion about new and improved features before they go live.
  • Seda
    Seda Ex-Pipedrivers Posts: 126
    Pipedrive Employee
    edited March 2021 #6

    @Joel Marks Internal sharing in Insights is LIVE now :)