Feedback regarding your chat viewer....

It's large and easy to read though the popups are sometimes invasive and interfere with activities taking place making it difficult to multitask while we are conversing. For example, I'm trying to make calls while seeking help with something and the chat window removes my caller box if I'm mid-action or prohibits me from hanging up a call if the chat window is open because of the overlap. if you have a way for me to minimize this, I'd appreciate the direction. Thank you!

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  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited February 25 #2

    Thank you for your feedback @Leslie Wilson , I'm sorry to hear this has been cumbersome for you. 

    To make sure I understood you correctly, you're talking about the LiveChat feature, not the chat window for when you talk to our support team, correct?

  • Leslie Wilson
    Leslie Wilson Posts: 3
    edited March 2021 #3

    Thank you for your feedback @Leslie Wilson , I'm sorry to hear this has been cumbersome for you. 

    To make sure I understood you correctly, you're talking about the LiveChat feature, not the chat window for when you talk to our support team, correct?

    Hello @Inês Batata , I'm referencing the live chat with the support team.