Is there a way to prompt the Mailigen Syncbot to run? (lists not syncing) Or a work around for Multi
We are working on setting up our List and Segments in Mailigen, which requires toggling in between Pipedrive and Mailigen as I need to create custom fields in Pipedrive to drive the Segments. We emailed support last Friday about some other issues, and we still haven't heard back yet. (Is this normal? This is our first month, and we are used to the Pipedrive chat box, so haven't normally had to wait this long for support.)
We have a Master List filter we have set up in Pipedrive that we have synced with Mailigen for our overall umbrella list. Now we want to create segments to drive our automations and campaigns. To do that we created new fields in Pipedrive, and gave multiple option answers for it. However, the number of people with "EXISTING" in the field/Segment List condition in Mailigen does not match the number of people with "EXISTING" in that field/condition in Pipedrive.
Initially I thought perhaps it was because of how Mailigen doesn't show the Multiple options and instead you have to create a condition that the Field "is" or "contains" and then manually type in the word. For this reason, I recreated new field answers in Pipedrive that were all different so there is no confusion for Mailigen. (Mailigen Tip for Improvement: Create your condition fields to be like Pipedrive's fields and sync so that people have a drop down like they do in Pipedrive Filters. Otherwise when the word "Education" is used in a field's multiple option answers in Pipedrive, it becomes impossible to use this field to create segments in Mailigen.) Again, to work around, I created new multiple option answers so they are all unique without "Education" overlapping into multiple answers. However, the count is still way off in Mailigen, in Mailigen the segment only lists 400+ contacts having EXISTING in the field now, however in Pipedrive there are 1200+ contacts that actually have the same field say "EXISTING" right now.
So then I thought maybe it is a sync issue. I've tried Disconnecting and reconnecting the Pipedrive and Mailigen accounts entirely. Toggling it from Active to off and back Active again. Logging out and logging back in. Refreshing the browser. Yet, the two lists are still not synced and old field values are still showing up in Mailigen. Is there a way to get the Syncbot to actually run and match everything up again? It's been 59 minutes from the last sync. Previously that said 266 minutes before I disconnected and reconnected everything.