API Token is not Valid

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Jim Caldwell
Jim Caldwell Member Posts: 5
edited July 2022 in Apps and Integrations #1

Hello. Our web developer is trying to use our API to integrate our website contact forms with Pipedrive, but when the API and Pipedrive URL is entered into the integration settings, he gets the error API Token is not Valid. Has anyone else come across this, and know how to resolve it?

Thank you

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  • Clarissa Silvino
    Clarissa Silvino Pipedrive Team Posts: 80 PIPEDRIVE TEAM
    First Comment Pipedrive Team
    edited February 2022 #2
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    Hey @Jim Caldwell, thanks for reaching and our apologies for the late answer.

    We're sorry to hear this, but have you checked if this Token has the right conditions to perform this act or have you changed the API token of this user somehow?

    Better to check this first and, if the issue persist, you may contact our Support team via support@pipedrive.com as this is the best way to check any issues. 

  • Inês Batata
    Inês Batata Posts: 2,069 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    edited April 2021 #3
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    Clarissa Silvino said:

    Hey @Jim Caldwell, thanks for reaching and our apologies for the late answer.

    We're sorry to hear this, but have you checked if this Token has the right conditions to perform this act or have you changed the API token of this user somehow?

    Better to check this first and, if the issue persist, you may contact our Support team via support@pipedrive.com as this is the best way to check any issues. 

    @Jim Caldwell you may also want to join our Developers Community, where you'll find other members who can help you with everything "under the hood" so to speak.

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