API Token is not Valid

Jim Caldwell
Jim Caldwell Posts: 5
edited July 27 in Apps and Integrations #1

Hello. Our web developer is trying to use our API to integrate our website contact forms with Pipedrive, but when the API and Pipedrive URL is entered into the integration settings, he gets the error API Token is not Valid. Has anyone else come across this, and know how to resolve it?

Thank you

Comments

  • Clarissa Silvino
    Clarissa Silvino Moderator Posts: 99 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments Pipedrive Employee
    edited February 25 #2

    Hey @Jim Caldwell, thanks for reaching and our apologies for the late answer.

    We're sorry to hear this, but have you checked if this Token has the right conditions to perform this act or have you changed the API token of this user somehow?

    Better to check this first and, if the issue persist, you may contact our Support team via [email protected] as this is the best way to check any issues. 

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited April 2021 #3

    Hey @Jim Caldwell, thanks for reaching and our apologies for the late answer.

    We're sorry to hear this, but have you checked if this Token has the right conditions to perform this act or have you changed the API token of this user somehow?

    Better to check this first and, if the issue persist, you may contact our Support team via [email protected] as this is the best way to check any issues. 

    @Jim Caldwell you may also want to join our Developers Community, where you'll find other members who can help you with everything "under the hood" so to speak.