Using Aliases / Shared inboxes

Hi guys, 

We have shared inboxes on googlemail and aliases, they let everyone see when important messages come in. We can receive those messages now into our Pipedrive emails, but we can't reply from those shared emails... If we want to reply from a shared email, we have to do it outside of pipedrive. This also means the templates feature isn't as useful because we can't use them to send from shared email addresses. Any workaround for that without having to use Front? 

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  • Boris Tsibelman
    Boris Tsibelman Posts: 999
    1000 Comments Second Anniversary First Answer Combo Breaker
    edited March 2021 #2

    There is no work around to this.

    Front is a good option when it comes to the shared inboxes. 

  • Gina Kesler
    Gina Kesler Posts: 2
    First Comment
    edited June 2021 #3

    We have several as well through google business apps. is this a feature PD will consider adding?