Calling using Windows 10 App: Your Telephone

Hello All! 

I am trying to call using the Windows 10 App: Your Telephone. 

It works, but it doesn´t allow to introduce any records in the Pipedrive system, so I have to manually introduce the activity Call, time, etc... 

Having a look in the video demos, I can see that notes can be taken, etc, etc. I am just wondering if I need to have native pipedrive Operator system to record directly the duration of the call and activity. 

Any help? thanks in advance! 

Oliver. 

 

Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 29 #2

    Hi @Oliver 

    I'm not super familiar with that app "your telephone" could you send me some more information where you found how it should work then I can double check.

    On the iOS and Android app you can just initiate the call from the mobile app and all should be automatically recorded.

  • Oliver Maquet - Aquarea -
    edited February 24 #3

    Hi Mike! 

    Thanks for your reply!  "Your Telephone" it is a native appication included in windows 10. If I change the Calling options to this: 

    image

    ... and when connecting my phone with Windows 10, then I can dial automatically on my phone. Problem is that it doesn´t record the time of the call. Is it working like this? 

    If I want to have the possibility to include the activity in the call log, should I better use one of your recommended applications from the Market Place? 

    Thanks! 

    Oliver. 

     

  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #4

    Hi Mike! 

    Thanks for your reply!  "Your Telephone" it is a native appication included in windows 10. If I change the Calling options to this: 

    image

    ... and when connecting my phone with Windows 10, then I can dial automatically on my phone. Problem is that it doesn´t record the time of the call. Is it working like this? 

    If I want to have the possibility to include the activity in the call log, should I better use one of your recommended applications from the Market Place? 

    Thanks! 

    Oliver. 

     

    Thanks for clarifying @Oliver 

    This is actually a feature discussed here: https://support.pipedrive.com/hc/en-us/articles/207449505-Callto-Syntax-Make-VOIP-calls-from-Pipedrive

    This feature doesn't record the call, it just makes it. So you can either use Pipedrive's native caller: https://support.pipedrive.com/hc/en-us/articles/360001990917-Caller-

    Or indeed use one of the marketplace apps offering this option.