Email tracking: getting Opened COUNT
Pipedrive allows users to track the emails they send. This lets you know when & how many times a recipient has opened the email you've sent them.
I've noticed that people who open my outreach email 3+ times are extremely likely to pick up the phone if I call them. However, they're unlikely to reply to my email, so if I don't reach out by phone, there won't be a sale.
I would like Pipedrive to let me view the following table:
1 row for each email I've sent
columns:
1 - email subject line
2 - recipient email
3 - recipient phone
4 - sent on (date)
5 - email opened (yes/no)
6 - email opened COUNT. The table would be ordered by this column. from largest to smallest
7 - reply received (yes/no)
If the Insights tab can't do it, I'd be quite happy with an Excel export.
Thank you and keep up the good work! @Cathia Sebastião @Roadmap Tech
Comments
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That would be great.
More parameters for email effectiveness tracking.0 -
Such a report would help a lot. Anything planned in this regard?
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Thought about it.
The way to track f.e. 100 mails at this moment, I would do the following:
1. Only send out those 100 mails on a specific day. With open tracking and link tracking ON
2. Go to insights tab, make a e-mail report and filter on that specific day
3. Now you see your open rates on that specific e-mail
Now you see your OR/CTR but not the response rate. So adding that (and parameters suggested by Vincent) would be awesome.
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Wouter Vertriest said:
Thought about it.
The way to track f.e. 100 mails at this moment, I would do the following:
1. Only send out those 100 mails on a specific day. With open tracking and link tracking ON
2. Go to insights tab, make a e-mail report and filter on that specific day
3. Now you see your open rates on that specific e-mail
Now you see your OR/CTR but not the response rate. So adding that (and parameters suggested by Vincent) would be awesome.
Thanks Wouter for your suggestion. This is indeed a clever workaround! However
, I send emails all day every day, and an email sent on Monday may be opened on Thursday, so relying on the Insights tab to monitor same-day open rates means you're missing out on a big part of the picture.Any chance we can get an Excel export for that anytime soon? Thanks!
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Thanks Wouter for your suggestion. This is indeed a clever workaround! However
, I send emails all day every day, and an email sent on Monday may be opened on Thursday, so relying on the Insights tab to monitor same-day open rates means you're missing out on a big part of the picture.Any chance we can get an Excel export for that anytime soon? Thanks!
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@Vincent_27583 did you ever come up with a solution for this?
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If there would be a solution to this - I would also be very happy!
I generally find it strange that basically the most important metric is so hard to track, as open/click count is the main focus of my sales teams, especially after seeing so many people asking for the exact same feature.
Please give this some consideration Pipedrive!
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Hi team,
Any progress on this? It would be super helpful. Our current approach prioritizes individuals who've shown more interest in terms number of emails and link openings, but manually checking each email is getting tedious. Please update us if there's any news.
Thanks!
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Dear Pipedrive Team and community,
do we have any progress on the possibility to enable a filter or make a report to automate the email open count and link count for every group email sent out in a campaign? This would be a paramount improvement, adding a lot of value in using Pipedrive for mass email marketing . Many Thanks
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Hi everyone, this is very interesting feedback and your use cases are very useful. I have moved this discussion to the feedback category and notified our product team
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