Follow up after customer service help
Christopher Bates
Posts: 3
It feels like the programmed follow ups after we speak with a rep are excessive. They're a bit distracting and I feel bad for not replying. I think once we close the conversation, there's no need to reach back out a day later to ask if everything is ok. If it's not, I'll get back in touch.
Thanks!
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Comments
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Does this solve it?
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Brad Krause said:
Does this solve it?
Hi @Brad Krause , thank you for your help as always but I think Christopher is referring to the conversations with our Customer Support team
@Christopher Bates We appreciate this input and I've reached out to our Support team with your feedback so they can take it into consideration when designing the conversation flows.
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Brad Krause said:
Does this solve it?
Ah yes, I see.
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