Setting an alternate reply to address for emails sent from Pipedrive

OEV Admin
OEV Admin Member Posts: 1
edited July 2022 in Ideas and Product Feedback #1

Use case is:

  • customer receives an email created in Pipedrive and sent with Gmail synch 
  • the 'reply to' address is set to a different address than the email sender address (the address that is synched with Pipedrive)
  • this will enable all replies to be sent to one address that is delivered direct to a Sales Team in Intercom and avoid having to have the whole team's email addresses all delivering into Intercom separately
  • It would also be helpful for specific campaigns to have a different reply to address
  • this can be achieved by mirroring the settings in Gmail where a different 'reply to' address is set and/or creating a feature to allow users and admins to set this locally in Pipedrive 
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Comments

  • TNA
    TNA Member Posts: 1
    First Comment Photogenic
    #2

    It is a must have feature when making transition between a Gmail sales workflow (it is not so bad) to PipeDrive. Advanced features are nice but not breaking the current Gmail workflow is mandatory in our case.

    As there is no answer, it can be because it breaks the Pipedrive flow for emails (...). At least explanations are welcome. I hope it is not a strategic decision for selling advanced features for such a basic function every mail tools provide.

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