Workflow Automation to Replace One Label with Another
To help better manage the Leads Inbox, I would like functionality such as the following:
If a Lead is marked with "Label A" and a user edits this Lead record and adds the label, "Label B", then "Label A" is deleted/removed from the Lead record. Is this possible?
Also, it is unclear what the difference is between the workflow automation lead labels triggers options of "Lead labels (before update)" vs. "Lead labels". Can this be clarified please?