Free/Paid Pipedrive profiles get instant support but Pipedrive partners don't???

One very basic weakness of Pipedrive is the inability as a partner to get assistance with my partner profile as quick as a free/paid user would get if they had questions regarding Pipedrive.

As a partner, I'm currently having troubles logging into Pipedrive to see the amount that Pipedrive owes me as a referral partner. I have requested a password reset. I have reached out to the person that got me set up as an official Pipedrive partner. I have logged in and asked for support through my free partner profile and in the end I was told to send an email to [email protected] The last time I was ever communicated from the [email protected] was July 2020! Clearly there's a gap between your ability to serve your partners and give clear channels for communication if a problem arises compared to the ease of a free or paid client who can simply log in and hit the chat with us option.

It's silly to think that a paid/free profile with Pipedrive can get you quicker access then a dedicated partner who has championed your platform for multiple clients to use to only be given such little opportunity to get the support needed to login or get a new password reset. 

Please assist with getting me access to my partner profile and please consider the simple/basic steps to establishing a channel for your partners to get quicker support while selling more of your platform on your behalf.

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  • Clarissa Silvino
    Clarissa Silvino Moderator Posts: 99 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments Pipedrive Employee
    edited February 25 #2

    Hello @Anthony Hall, hope you're good. This is Clarissa, a manager from Pipedrive Support. 

    To start, thank you very much for taking the time to let us know where and how we can improve. Pipedrive takes any feedback very seriously and we'll make sure to share this one with our team. 

    In order to give you a bit more clarity on this, we, from the Support team, don't have direct access to the Partners portal as it is a different system. When it comes to doubts about the Pipedrive system itself, you can always come to us, but when it is related to the portal a different team has to be called. Nonetheless, as I said previously, we can always improve, so rest assure we'll be doing our best to better assist you all.

    Meanwhile, wish you a great day.

  • Anthony Hall_38469
    edited April 2021 #3

    Hello @Anthony Hall, hope you're good. This is Clarissa, a manager from Pipedrive Support. 

    To start, thank you very much for taking the time to let us know where and how we can improve. Pipedrive takes any feedback very seriously and we'll make sure to share this one with our team. 

    In order to give you a bit more clarity on this, we, from the Support team, don't have direct access to the Partners portal as it is a different system. When it comes to doubts about the Pipedrive system itself, you can always come to us, but when it is related to the portal a different team has to be called. Nonetheless, as I said previously, we can always improve, so rest assure we'll be doing our best to better assist you all.

    Meanwhile, wish you a great day.

    Thanks Clarissa.

    I still have not received a response from my email sent to [email protected] and I still cannot login to my partner portal...