Free/Paid Pipedrive profiles get instant support but Pipedrive partners don't???
One very basic weakness of Pipedrive is the inability as a partner to get assistance with my partner profile as quick as a free/paid user would get if they had questions regarding Pipedrive.
As a partner, I'm currently having troubles logging into Pipedrive to see the amount that Pipedrive owes me as a referral partner. I have requested a password reset. I have reached out to the person that got me set up as an official Pipedrive partner. I have logged in and asked for support through my free partner profile and in the end I was told to send an email to [email protected] The last time I was ever communicated from the [email protected] was July 2020! Clearly there's a gap between your ability to serve your partners and give clear channels for communication if a problem arises compared to the ease of a free or paid client who can simply log in and hit the chat with us option.
It's silly to think that a paid/free profile with Pipedrive can get you quicker access then a dedicated partner who has championed your platform for multiple clients to use to only be given such little opportunity to get the support needed to login or get a new password reset.
Please assist with getting me access to my partner profile and please consider the simple/basic steps to establishing a channel for your partners to get quicker support while selling more of your platform on your behalf.