Intercom or Pipedrive for Live chat?
Hi, can anyone help, I am / was planning on moving everything into pipedrive, I've been using it for a while to manage the deals side of things and see the insights, but I am trialing the lead generation side of things and especially the live chat via leadbooster. We currently use intercom, and there is lots I like about the live chat in pipedrive, but I cant quite get past the fact that if my team are all chatting to clients in pipedrive, there is no way for me to see the chats and therefore advise or help them, unless they reassign to someone else or close them. Then once closed, there is no way to reopen, even if closed in error, which having a team of people using intercom, I know happens a lot. I asked in pipedrive help how they manage it and apparently they use intercom for live chat too, which doesn't fill me with confidence for switching platforms! These 2 things seem so fundamental, that the main admin user should have oversight of all conversations and that you should be able to reopen once closed. How are people getting around this?