Gmail inbox is way out of sync how do I fix it? Emails I archive in gmail don't get archived in Pip

Dan Millen
Dan Millen Posts: 4
edited July 27 in Sales CRM #1

Hi all
This has been an issue from Day One that has kept me from using Pipedrive as a full time email client.  I've disconnected my account on several occasions and it hasn't helped. 

Emails that I archive in my gmail inbox still appear in my pipedrive inbox.  Only emails that I archive within pipedrive actually get archived within pipedrive.  So effectively my inbox is out of sync. 

It's not an issue of timing as there are emails I archived months ago in my pipedrive inbox. 

If I can't have my inbox in real time it makes it impossible to hit inbox zero or be able to use pipedrive as an email client. 

Please advise thanks!
 

Tagged:

Comments

  • Kreete K
    Kreete K Moderator Posts: 235 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited April 2021 #2

    Hi @Dan Millen!
    At the moment this behaviour is expected with our Email sync feature. Under Email Sync settings, you can select if archiving an email in Pipedrive will also  archive the same email in your synced email account or not. However, archiving emails in your email client will never archive emails in Pipedrive. You can check more details in our Email Sync article. If you have any other questions or doubts, feel free to reach out to our Support via chat or email ([email protected]).
     

  • David Maret
    David Maret Posts: 6
    edited February 25 #3

     

    Hi Kreete,

    Thanks for explaining this to Dan Millen. I'd like to better understand this part > 
    "However, archiving emails in your email client will never archive emails in Pipedrive."

    Why is that? This is,  I think, the main request from Dan and I would also love this to happen. 

    If, in Gmail, I archive an email, I'd like that same email in Pipedrive email view to also be archived/deleted. Right now, in Gmail i only have 5 emails in my inbox, but my pipedrive inbox has over 50 (useless) emails like accepted meeting invites, etc that don't go away after archiving them in gmail.

    Hope this adds some extra value to the request / issue of Dan and would also benefit me :)

     

    See screenshot attached:
     

    image
    Example of Gmail (left) and Pipedrive (right) inbox not being in sync (pipedrive still showing mail delivery error and pipedrive scheduler emails as example
  • Helio_2884
    Helio_2884 Moderator Posts: 84 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited May 2021 #4

     

    Hi Kreete,

    Thanks for explaining this to Dan Millen. I'd like to better understand this part > 
    "However, archiving emails in your email client will never archive emails in Pipedrive."

    Why is that? This is,  I think, the main request from Dan and I would also love this to happen. 

    If, in Gmail, I archive an email, I'd like that same email in Pipedrive email view to also be archived/deleted. Right now, in Gmail i only have 5 emails in my inbox, but my pipedrive inbox has over 50 (useless) emails like accepted meeting invites, etc that don't go away after archiving them in gmail.

    Hope this adds some extra value to the request / issue of Dan and would also benefit me :)

     

    See screenshot attached:
     

    image
    Example of Gmail (left) and Pipedrive (right) inbox not being in sync (pipedrive still showing mail delivery error and pipedrive scheduler emails as example

    Hello!

     

    Archiving an email in gmail, simply means to remove the inbox label. If the email is not currently located in the inbox, then archiving the email in pipedrive will have no effect on the email in the gmail and vice versa.

    I hope this answers your question.

  • David Maret
    David Maret Posts: 6
    edited May 2021 #5

    Thanks helio for your insights on labels.

    the question is actually the other way round:

    • if I archive an email in Gmail, i want the same email in pipedrive also to be automatically archived.

    now: 

    1. i archive email #3 in gmail to keep my inbox clean and easy
    2. although  email #3 is archived in gmail, the same email #3 is still in the pipedrive inbox
    3. I need to also manually archive email #3 in pipedrive inbox to keep both gmail and pipedrive’s inboxes in sync

    suggested setup:

    1. i archive email #3 in gmail to keep my inbox clean and easy
    2. the same email #3 is automatically archived also  in the pipedrive inbox

     

    hope this explains the need further.

    i can also discuss over phone or screenshare if preferred

  • This would be a great update with the sync archive feature!