Notification problem - solution needed ASAP!

Dear Tech Team,

 

Earlier the email notifications came immediatelly from Pipedrive, now there is only scheduleing possibility or hourly notification e-mails. That is a very big problem, for example in case of an urgent task.

 

The other thing that is previously was different, that in the notification email there is only the following text: John Doe added a new Task about deal ..... with Charles Smith from XYZ Ltd.

 

So nobody knows who is assigned to that task! It is a big problem. All the followers should go to pipedrive to check if the task is his or someone else's.  

 

Is there any chance that these problems will be solved?

 

The other problem is that you can't send an email to multiple deal email addresses because only one deal will get the email. Any ideas how to solve the problem?

 

Really annoying, especially that it is not a free software...

 

 

Thank you for your answer.

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  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 611 COMMUNITY MANAGER
    100 Comments 25 Likes 5 Answers Community Manager
    edited June 2021 #2

    Hello @Lorschy Péter  , thank you for your feedback! By using the topic Feedback & Suggestions , your request has been automatically forwarded internally to our developers as a note for consideration 📝

    You can accomplish the same result using workflow automations, for example whenever a new activity is created or changes owner, the activity owner receives an automated email 

  • Josh Dougherty
    Josh Dougherty Posts: 1
    edited March 10 #3

    Was this issue resolved? We would like to receive email notifications if a task is assigned to a user immediately and not the "every hour" way. Thank you