Bug: SmartDoc doesn't delete source/original document

Peter Lanoie
Peter Lanoie Posts: 3

When I delete a SmartDocument from a deal and select "Also delete the original document from the cloud drive" it does not delete. See below. I have the deal in one window and the PipeDrive Google Doc folder in the one below and behind. Even after a refresh, the document is still there. I also checked the drive again just before submitting this post to see if this is just a lag/latency issue, and it's still there.

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  • Kreete K
    Kreete K Moderator Posts: 295 CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited May 2021 #2

    Hi @Peter Lanoie!
    Thank you for bringing this up! I checked from my side and was not able to replicate as the Document deleted correctly! Could you please also report this via our Support either in chat or [email protected] to investigate further? We might need to check your account and more details to better understand why this is happening. Thank you!