Extensive email history for an organisation - load email content on EXPAND only

Mark Haller
Mark Haller Posts: 21

I've just noticed that organisations that have a large amount of historic email activity are SLOW to load and render.  You're lazyloading the content ... but when a new set of emails is loaded in, I think it's loading the entire email in a hidden expand/collapse accordion - rather than just the visible summary.

Can I suggest that you only load the visible summary when the email history is loaded on the organisation page?  And then when the expand/collapse is hit, you then load the email body?

You could take it further - perhaps this could be done selectively - so on organisations that have < 50 email history items, you load the lot, and >=50 you load the visible summary only and trigger load on click expand.  For info, the one I'm on has over 500 emails.

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  • Mike van der Valk
    Mike van der Valk Posts: 4,387 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 29 #2

    @Mark Haller good suggestion. I haven't experienced it myself and can't say why this is currently the technical decision. However, I'll pass this on to the team, looks like some solid feedback to me!