Problems with the Pipedrive signature

Ignacio Solar
Ignacio Solar Posts: 1
edited July 2022 in Sales CRM #1

Hello,

I have been experiencing trouble with or company signature with Pipedrive.

I copied and paste the same one we use in gmail, (it has a gif and our info and rrss icons to the right) and it looks okay in pipedrive. Nevertheless, when I send it and someone opens it from their emails, the signature look AWFUL inside gray squares...

Does anybody know how to fix this?

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Comments

  • Boris Tsibelman
    Boris Tsibelman Posts: 999
    1000 Comments Second Anniversary First Answer Combo Breaker
    edited February 2022 #2

    You would need to rebuild it inside of pipedrive [without copy & paste]

    Some of the formatting is not supported in pipedrive signatures.

  • Mike van der Valk
    Mike van der Valk Posts: 4,059
    2500 Comments 100 Likes Third Anniversary 5 Answers
    PRODUCT MANAGER
    edited August 2020 #3
    Boris Tsibelman said:

    You would need to rebuild it inside of pipedrive [without copy & paste]

    Some of the formatting is not supported in pipedrive signatures.

    @Boris Tsibelman is right unfortunately a direct copy paste won't do the trick. If you're running into anything when setting it up manually I do advice to reach out to our support team via the in-app chat or [email protected], they can best advice you on what works ;) 

    Here's some more info about it https://support.pipedrive.com/hc/en-us/articles/115005672305-Email-Signature

  • Karim S. Leduc
    Karim S. Leduc Posts: 10
    edited March 2021 #4

    This is nonsense!

    Our company signature are elaborate HTML templates such as http://www.dulcedo.com/email/signature.html

    When copying and pasting from this web page into the GMAIL signature box it has no issues...

    Pipedrive should support this kind of signature! This is VERY disappointing and frustrating. Clearly a lack of oversight by Pipedrive developers.

    Also note, there are no STYLING options inside the signature box? How can we add colors, change font, etc? This is absolutely a LACK 

    We NEED this fixed, right now!

  • Bjørn-Henning Opheim
    Bjørn-Henning Opheim Posts: 55
    10 Comments Second Anniversary Name Dropper 5 Up Votes
    edited April 2021 #5

    I agree. It needs to be updated. Good to know that this is being looked at. I have the same problem that it looks okei until you send it.

  • Hossein Mohsenian_8278
    Hossein Mohsenian_8278 Posts: 84
    10 Comments Second Anniversary Name Dropper Photogenic
    edited February 2022 #6

    Mate,

    Let me know if this is still an issue for you, we've found a way to overcome this.

  • Karim S. Leduc
    Karim S. Leduc Posts: 10
    edited October 2021 #7
    Hossein Mohsenian said:

    Mate,

    Let me know if this is still an issue for you, we've found a way to overcome this.

    Hello, I would very much appreciate the help if you can! My email is [email protected]

    thanks so much man!

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