I think Email tracking function is not working properly

Martin Pecha_2338
Martin Pecha_2338 Posts: 175
100 Comments Second Anniversary 5 Up Votes 5 Likes
edited July 2022 in Ideas and Product Feedback #1

Hi there,

I have been noticing, that many emails have tracked large amount of opens/views. I was curious why is that and what it is causing. 

I think it also tracks my clicks, when there is for example email in thread. I have noticed this so far:

  1. I send an email with tracking function
  2. Someone replies on that email
  3. I go into inbox and open the reply again after some time, it generates notification in pipedrive.

To sum up, i think the tracking pixel is inserted together with initial email into reply, which might cause this. 

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  • Boris Tsibelman
    Boris Tsibelman Posts: 998
    1000 Comments Second Anniversary First Answer Combo Breaker
    edited May 2021 #2

    Yes, I beleive the tracking pixel sticks on the whole email thread

  • Dave Corlett
    Dave Corlett Posts: 1
    edited July 2021 #3

    Recently I've been getting what looks like erroneous clicks on my email links. Eg. if I send an email out at 12:30, both the links are instantly clicked even though the email doesn't appear to have been opened.

    This happens qute often. Is it possible that the person's email client is automatically triggering a link click, perhaps for security reasons?

  • Allenhardy
    Allenhardy Posts: 1
    edited April 2022 #4

    Of course, now it is important to send an email to someone's address and receive a response to the message in time. Or to know that, for example, a business offer did not interest the recipient, and he ignored your email. Therefore, email automation helps you track your emails and respond to important emails on time. It is very convenient considering how many emails we receive every day now. Such systems help important emails not to get lost.

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