Recently, we started using the chat function on our website. I like the interface and flow overall, however, I have a hard time getting notified of inbound chats. The notification system as designed will pop a browser notification once you have it set up, but it's an all or nothing. So if I am working on my database and literally touching hundreds (sometimes up to a 1000) contacts and get a notification every time the contact is updated, that means that a chat notification can go unnoticed. You get notifications of things like unread emails in your menu bar (or overdue activities) it would be beneficial to show any inbound chats here as well.