How to run a system database in pipedrive
I'm reaching out as a new potential user to seek your advise. We run a sales and support organisation selling analytical instruments to labs and I would ideally (if needed with a plugin) use Pipedrive for all main tasks in the workflows. 1) find leads and follow deals (all good) 2) use the same system to create support cases and track progress - my idea would be to create a pipeline for the support cases, I think I'm ok. BUT ! I would really like to have in the system all the details on a system sold to a customer like model, serialnumber, software version, accessories, do they have support 24h contract, last service and roughly 15 fields in total with serialnumber being key. Coupled to the account. Any idea how to solve that ?