Livechat falls short.
Using pipedrive live chat for almost a year. A this point we are probably going to move back to our previous chat system or other online chat system out there.
The biggest issue is that no one gets the notifications. Even me as the admin if i honestly didn't have an iWatch, or wearing it even i missed the people trying to connect.
No ability to close the chat for after hours. Like come on why the heck can someone try to connect to a chat at 2am. That just makes no sense and there is not way to schedule when people are available.