Impossible to filter with tags ?

Laura Houssain
Laura Houssain Posts: 6
edited July 19 in Sales CRM #1

Hello,

I have created a Pipedrive tags and have been adding them to all the emails I want to synchronize. But it seems this doesn't work even though I choose the option when I synch.

The only solution is to place the emails in specific folders. But I can't seem to be able to create a rule that says when pipedrive tag is added to an email send it to this folder.

Has anyone found a workaround?

Here is the video of me trying to set things up.
 

https://www.loom.com/share/3decd5dfa2654481866df1bbb58109d3


Thanks