Extra drop-down feature in the Lost reason codes, to achieve more specified reasons without creating
An extra drop-down feature in the Lost reason codes, to achieve more specified reasons without creating a huge and unstructured list.
Every main reason should consist of sub reasons. E.g. Service (main) -> Account manager has too little product knowledge (sub)
After every sub reason it must be possible to add another sub reason with the competitor list to where the client went.
So to visualize the required lost drop downs:
Lost reason 1:
Lost reason 2
Lost reason 3
Lost reasons || Lost reason codes + Clean data