Seaking for advice - Email sync issue

Simon Thériault
Simon Thériault Posts: 4
edited July 2022 in Sales CRM #1

My email account disconnected from Pipedrive about a week ago. I contacted Support and they are telling me that they are waiting after Engineers for a solution.

Anyone else had this issue before? Email sync is kind of the main feature of a CRM so I am not very pleased right now.

 

Thanks!

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Comments

  • Helio_2884
    Helio_2884 Moderator Posts: 83
    10 Comments Pipedrive Team
    CUSTOMER SUPPORT
    edited July 2021 #2

    Hello,

    I want to let you know that our support team is doing its best to resolve this. I have checked the chat with the support agent and asked them to ask our engineers and devs for an update. We will be getting back to you as soon as possible.

  • Boris Tsibelman
    Boris Tsibelman Posts: 998
    1000 Comments Second Anniversary First Answer Combo Breaker
    edited February 2022 #3

    Are you using gmail or outlook? 

  • Simon Thériault
    Simon Thériault Posts: 4
    edited July 2021 #4
    Boris Tsibelman said:

    Are you using gmail or outlook? 

    Outlook

  • Boris Tsibelman
    Boris Tsibelman Posts: 998
    1000 Comments Second Anniversary First Answer Combo Breaker
    edited July 2021 #5
    Boris Tsibelman said:

    Are you using gmail or outlook? 

    I found the outlook integration a lot more problematic and issue prone vs gmail   

  • Brad Krause_13404
    Brad Krause_13404 Posts: 496
    100 Comments 5 Up Votes
    edited February 2022 #6

    I just had the same issue resolved today after about a few days. Support was very helpful as usual. we use office 365. syncing seems to be an issue about every couple months. Of the 17 people we have on pipedrive I am the only one that uses email within pipedrive. If I had this issue with 16 other users I would go nuts. 

  • Simon Thériault
    Simon Thériault Posts: 4
    edited July 2021 #7
    Brad Krause said:

    I just had the same issue resolved today after about a few days. Support was very helpful as usual. we use office 365. syncing seems to be an issue about every couple months. Of the 17 people we have on pipedrive I am the only one that uses email within pipedrive. If I had this issue with 16 other users I would go nuts. 

    What was the solution? 

  • Brad Krause_13404
    Brad Krause_13404 Posts: 496
    100 Comments 5 Up Votes
    edited July 2021 #8
    Brad Krause said:

    I just had the same issue resolved today after about a few days. Support was very helpful as usual. we use office 365. syncing seems to be an issue about every couple months. Of the 17 people we have on pipedrive I am the only one that uses email within pipedrive. If I had this issue with 16 other users I would go nuts. 

    Can't say specifically, engineers made some changes on the back end in both cases and they had me re-authenticate. 

  • Simon Thériault
    Simon Thériault Posts: 4
    edited July 2021 #9
    Brad Krause said:

    I just had the same issue resolved today after about a few days. Support was very helpful as usual. we use office 365. syncing seems to be an issue about every couple months. Of the 17 people we have on pipedrive I am the only one that uses email within pipedrive. If I had this issue with 16 other users I would go nuts. 

    Good to know. I hope they will be able to fix this soon. I contacted Support last wednesday and they did not find a solution so far!

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