Is there a way to automate activity creation and completion?

Brandon Wood_1990
Brandon Wood_1990 Posts: 42
10 Comments Second Anniversary Name Dropper Photogenic
edited July 3 in Workflow Automation #1

I am looking for a way to automatically create an email activity and mark it complete when I send someone an email. Is this possible?

Comments

  • Edie Mew
    Edie Mew Posts: 148
    100 Comments First Answer 5 Up Votes 5 Likes
    edited February 25 #2

    Hi @Brandon Wood, please can I ask what the use case/reason for creating & completing an activity is in this way - the trigger being that you've already sent the email (completed the activity)? 

    Thank you

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited November 2021 #3

    I set up new activities  when the previous one is marked done. But I can't mark an activity as done when an email is sent. Instead, you can send an email when an activity is marked done.

  • Brandon Wood_1990
    Brandon Wood_1990 Posts: 42
    10 Comments Second Anniversary Name Dropper Photogenic
    edited July 2021 #4
    Edie Mew said:

    Hi @Brandon Wood, please can I ask what the use case/reason for creating & completing an activity is in this way - the trigger being that you've already sent the email (completed the activity)? 

    Thank you

    Because, unlike a phone call that automatically counts as an activity in reports, with emails I need to manually add an email activity and check it done in order to have that count in my activities in my report dashboard. It is very tedious to do manually and I send a large volume of emails to customers and prospects and would like those to be counted as activities.

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited July 2021 #5
    Edie Mew said:

    Hi @Brandon Wood, please can I ask what the use case/reason for creating & completing an activity is in this way - the trigger being that you've already sent the email (completed the activity)? 

    Thank you

    You can set up a separate report for the number of emails sent and received.