👉 Possible removal of the caller function?

Jorge Martínez Marbán
Jorge Martínez Marbán Posts: 61
Second Anniversary 10 Comments 5 Up Votes Photogenic
edited May 2022 in Ideas and Product Feedback #1
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Hello Guys

Yesterday a have received a message from the support team (Inkeri Parma) in which she was asking how would I feel if you guys kill the caller function. First of all, thank you for considering me and sending me these messages. I loved Pipedrive and I am more than happy to give you my thoughts

Personally, I think it would be a big mistake, I love the caller function and I think it is one of the best things in Pipedrive.  
Although I like it I think there are some things that we can do to make it even better. 

1.- Integrate the caller function in deals ( Would be great)
2- The ability to send prerecorded voice messages automatically once we have not reached the person and send us to the voice mail. 
3.- The ability to mix the phone line from which you launch the call. (I have 6 phone lines and indeed I can switch the phone line from which I am launching the call, but I do this manually. 
4.- The system can make several launches automatically and connect me with the first human that answers the phone. 

That would be all 
Thank you for reading this. 

Jorge

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  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    Amit Sarda - Pipedrive Consultant - AmitSarda.xyz Posts: 1,253
    1000 Comments Third Anniversary 100 Likes 5 Answers
    edited August 2021 #2

    Deleting the caller functionality would be terrible. If Pipedrive can add SMS/WhatsApp functionality in Caller, we would not need any 3rd party caller app. Instead of killing it, Pipedrive should consider adding SMS/WhatsApp functions to the Caller app.

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