Suggestion - Retrieve all call details via API
James Woodward Posts: 1
edited July 2022 in Ideas and Product Feedback #1
Currently via the API, you can only return the call details of a single user using their specific API key. There is no way for an administrator to grab the call records of all the users for external data processing.
When we are performing campaigns or training, it would be very useful to be able to query this data so we can include it as part of our standard reports done outside of Pipedrive.
Additional details are included in the call logs that aren't in the activity log, such as number dialed, call outcome and exact call length.