Tracking Replies / Reply Rate

Samwise Holmes
Samwise Holmes Member Posts: 4

After doing our first test mailout, it appears we're not being shown the Reply rate?

This is the most important insight for us, and is probably the most important statistic for any company where the objective of the campaign is to get direct replies. 

Comments

  • Janis Rozenblats
    Janis Rozenblats Posts: 169
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    edited March 2022 #2

    Hi @Samwise Holmes , thanks for the feedback. 
    And you are spot on. Campaigns should generate engagement and often result in replies, new leads, or deals.
    As of now, we don't have the functionality to track replies, as emails are sent via our shared email infrastructure rather than your own personal outbox, so we don't have a way to know that the person replied to that particular email. There are solutions of course, but not just yet. 

    This is a known request and we've added it to the backlog already. We can't give any due dates though. 
    Please keep the feedback coming!

  • Samwise Holmes
    Samwise Holmes Member Posts: 4
    edited March 2022 #3

    Hi @Samwise Holmes , thanks for the feedback. 
    And you are spot on. Campaigns should generate engagement and often result in replies, new leads, or deals.
    As of now, we don't have the functionality to track replies, as emails are sent via our shared email infrastructure rather than your own personal outbox, so we don't have a way to know that the person replied to that particular email. There are solutions of course, but not just yet. 

    This is a known request and we've added it to the backlog already. We can't give any due dates though. 
    Please keep the feedback coming!

    Excellent :) 
    I can only speak for our company, but it's certainly a big deal for us, and would generally be a deal-breaker for an email campaign program to not have it!

    Thanks for your reply!

  • esl
    esl Member Posts: 3
    First Comment

    It has been a year. Has email tracking functionality been implemented?