Possible design lacks in security and performances
This issue concern the 3 device logged-in limit lack of design.
Seems that the process of IT development of that feature was based on business rules, but it's several years that business rules depends from IT rules, never the opposite.
Certainly everyone has experienced the 3 device logged-in limit. As today, it can occours hours after there's no more active session in any device. The active devices status is reachable only loggin in without any recovery procedure, but you can't log-in: https://pushthegreen.pipedrive.com/settings/personal/devices
So if Pipedrive count you as logged in you can't manage anything, you're out and the only option is to reach support, nowadays we all know how much IT systems are put to the test, it could require hours.
My concerns are about these points:
- Pipedrive is a IT business service, money runs on it. This mean security compliance in design, development test and production. Here there's at least 2 major issues about this.
- If someone use your account you have to wait support, there's no procedure to recover from this situation and this is simply a lack of design;
- Beign forced to ask support can exhaust very fast performances standards;
I'm a Pipedrive enthusiast, I consider it the best CRM available for a various kind of users, hope this post will be considered useful.