Ability to configure notifications for PD Chatbot ONLY

We currently rely on PD's chatbot to provide live assistance to our customers and those interested in our product. We are running into issues with missing live chats however due to notification issues. As I understand it there are two ways to receive notifications: 1)enable desktop notifications through browser and PD or 2) download and use mobile app

The problem lies in enabling desktop notifications. I am then alerted to all actions in PD, not just chat notifications. It is extremely difficult to discern a chatbot notification from all the other noise. Ultimately we all turn off these notifications because its too distracting/overwhelming.

We are then forced to download the PD mobile app, have the phone by our computers, and rely on its sound notifications to alert us of a chat. Pretty disappointing we have to use two devices to use this feature.

Recommendation: allow users to turn on notifications for chats only, rather than all notifications for PD.

 

1
1 votes

· Last Updated -

Comments

  • Vaughn Talbert
    Vaughn Talbert Posts: 1
    edited February 25 #2

    I agree.  Notifications for chatbot should be separate from the general Pipedrive notifications, as they both occur at different tempos and have different priorities when it comes to follow-up actions. 

    It is very frustrating as it is now.

  • Gaylord Chambers
    Gaylord Chambers Posts: 2
    edited January 19 #3

    The notifications for chat only  are essential to be able to use the tool.

  • Gaylord Chambers
    Gaylord Chambers Posts: 2
    edited September 2021 #4

    I agree.  Notifications for chatbot should be separate from the general Pipedrive notifications, as they both occur at different tempos and have different priorities when it comes to follow-up actions. 

    It is very frustrating as it is now.

    Yes it is and makes the tool almost useless.

  • Andreia Freixo
    Andreia Freixo Moderator Posts: 191 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited September 2021 #5

    Hi Annalisa,

    Thank you for leaving us your feedback! 

    I have checked this issue with our live chat product team and they confirmed that Live Chat notifications are a separate entity and it is possible to get only notifications for Live Chat by unchecking the In-app desktop notification check-box under Personal preferences here.

    Hopefully, this will help you! Keep in mind that after unchecking this, users will not receive any deal/item update notifications.

    Kind regards,
    Andreia