Email sync outlook problem

Magne Helander
Magne Helander Member Posts: 2 VERIFIED MEMBER
edited June 2022 in Sales CRM #1

Any other have problems with email sync for outlook?

I have had the issue for a week now.

They fix it, and the issue come bak agein and agein?

 

 

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  • Kreete K
    Kreete K Pipedrive Team Posts: 347 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments 25 Likes 5 Answers
    edited October 2021 #2

    Hi Magne! 

    I am sorry that you have been facing email sync issues. I understand that you have already been in contact with our Support team! In this case, as sync issues can happen due to different reasons, we always need to check it case by case and good if you can report to our Support team every time. I am sorry it has happened multiple times with you, but to identify root cause correctly, we always need to check account data also.

  • Mike Seely
    Mike Seely Member Posts: 1 VERIFIED MEMBER
    edited June 2022 #3

    This is a common and recurring problem. Obviously, it's a major flaw with their product design and they don't really have a solution other than keep contacting them, turn syncing off then on, etc. You'd think they'd actually try to fix it, but clearly they can't.

  • JP_14600
    JP_14600 Member Posts: 1 VERIFIED MEMBER
    Second Anniversary First Comment
    #4

    I am having the same issue, some emails sync but many do not. Have to continually reset pipedrive and then when try to get help need to deal with a bot for response.... extremely frustrating!

  • KAI_Timm
    KAI_Timm Member Posts: 1 VERIFIED MEMBER
    First Comment
    #5

    I also have similar problems within the team. Sometimes emails are synchronized, sometimes not. Recently, outgoing emails were not being saved or associated properly. Do you have any solutions for this, or is it again an "account problem"?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,473 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    #6

    Hi @KAI_Timm , I’m sorry to learn you are having problems regarding email sync. Issues rarely happen with this feature, but I appreciate that it can happen to specific Pipedrive accounts. If it does, it is also for specific reasons individual to each account.

    This is why we recommend that you contact our friendly support team; they are available 24/7 and will be able to troubleshoot that issue for you.

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