Advise on JIRA Integration

Jake Canty-Davis
Jake Canty-Davis Member Posts: 2 VERIFIED MEMBER
edited July 2022 in Apps and Integrations #1

Hey,
Has anyone got integration to JIRA and are able to share some use cases?
We are looking at options so that we can manage customer-related activities from Pipedrive in our team workflows on JIRA.

Thanks

Jake

@Marketplace Apps @Pipedrive Integration 
 

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  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,293 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    edited February 2022 #2

    Hi @Jake Canty-Davis , one of our support engineering teams here at Pipedrive actually uses a custom integration with Jira and Pipedrive. In a nutshell, they have pipelines in Pipedrive for managing tickets, that when certain conditions are met will create a Jira ticket for the relevant developers.

  • Jake Canty-Davis
    Jake Canty-Davis Member Posts: 2 VERIFIED MEMBER
    edited September 2021 #3
    Manuel Oliveira said:

    Hi @Jake Canty-Davis , one of our support engineering teams here at Pipedrive actually uses a custom integration with Jira and Pipedrive. In a nutshell, they have pipelines in Pipedrive for managing tickets, that when certain conditions are met will create a Jira ticket for the relevant developers.

    Hey Manuel Oliveira    

    Thanks for the reply, is this something we could look at using? 

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,293 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    edited September 2021 #4
    Manuel Oliveira said:

    Hi @Jake Canty-Davis , one of our support engineering teams here at Pipedrive actually uses a custom integration with Jira and Pipedrive. In a nutshell, they have pipelines in Pipedrive for managing tickets, that when certain conditions are met will create a Jira ticket for the relevant developers.

    Sure, you can use Zapier to connect both tools for example. Or even create a bespoke integration if you have access to a developer. 

  • Flowace
    Flowace Member Posts: 4 VERIFIED MEMBER
    Photogenic First Comment
    #5

    Integrating Pipedrive with JIRA offers a powerful solution to efficiently manage customer-related activities within your team's workflows. Some common use cases for this integration include automating issue creation from Pipedrive triggers, synchronizing essential customer information, enhancing customer support by linking sales and support efforts, and gaining valuable sales analytics insights.

    To embark on this integration journey, it's essential to define your specific requirements, evaluate compatibility with your software versions, prioritize data security, and conduct thorough testing.

    As you explore integration options, Flowace is a tool worth considering for its Pipedrive-JIRA integration capabilities. By taking these steps and potentially adopting Flowace, you can enhance collaboration, streamline your workflows, and effectively manage customer-related tasks and data across Pipedrive and JIRA.

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