Advise on JIRA Integration

Hey,
Has anyone got integration to JIRA and are able to share some use cases?
We are looking at options so that we can manage customer-related activities from Pipedrive in our team workflows on JIRA.

Thanks

Jake

@Marketplace Apps @Pipedrive Integration 
 

Comments

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 602 COMMUNITY MANAGER
    100 Comments 5 Answers 5 Likes Community Manager
    edited February 25 #2

    Hi @Jake Canty-Davis , one of our support engineering teams here at Pipedrive actually uses a custom integration with Jira and Pipedrive. In a nutshell, they have pipelines in Pipedrive for managing tickets, that when certain conditions are met will create a Jira ticket for the relevant developers.

  • Jake Canty-Davis
    Jake Canty-Davis Posts: 2
    edited September 2021 #3

    Hi @Jake Canty-Davis , one of our support engineering teams here at Pipedrive actually uses a custom integration with Jira and Pipedrive. In a nutshell, they have pipelines in Pipedrive for managing tickets, that when certain conditions are met will create a Jira ticket for the relevant developers.

    Hey Manuel Oliveira    

    Thanks for the reply, is this something we could look at using? 

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 602 COMMUNITY MANAGER
    100 Comments 5 Answers 5 Likes Community Manager
    edited September 2021 #4

    Hi @Jake Canty-Davis , one of our support engineering teams here at Pipedrive actually uses a custom integration with Jira and Pipedrive. In a nutshell, they have pipelines in Pipedrive for managing tickets, that when certain conditions are met will create a Jira ticket for the relevant developers.

    Sure, you can use Zapier to connect both tools for example. Or even create a bespoke integration if you have access to a developer.