eMail Merge Tags within URL links

David_7295
David_7295 Posts: 3
edited July 21 in Sales CRM #1

Does anyone have any work arounds for the lack of html level editing within PipeDrive eMails? We would like to have eMail templates with URL links that have MergeTags in them. Unfortunately PipeDrive is not substituting the Merge Tags that are within links in the eMail. 

Comments

  • Andreia Freixo
    Andreia Freixo Moderator Posts: 191 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited February 25 #2

    Hey David!

    Thank you for your question.

    You are right in saying that we do not currently support HTML in our emails. This is a feedback we receive often and the product team is aware of this need.

    Regarding the merge tags, what I can recommend is trying to use our merge fields for this.

    Hopefully this can help.

    Kind regards,
    Andreia

  • David_7295
    David_7295 Posts: 3
    edited October 2021 #3

    Hey David!

    Thank you for your question.

    You are right in saying that we do not currently support HTML in our emails. This is a feedback we receive often and the product team is aware of this need.

    Regarding the merge tags, what I can recommend is trying to use our merge fields for this.

    Hopefully this can help.

    Kind regards,
    Andreia

    Thanks Andreia for the update. Yes it will be really useful.

    Can you confirm that merge fields resolve fields that are put into URL Links? 

    Many thanks,

     

    David