Avoiding the Junk Folder

marketing.int@2b-advice.com
[email protected] Member Posts: 9
edited June 2022 in Workflow Automation #1

I love the drag and drop editor and the ease of campaign set up. However my tests AND my mails are all going to junk. Any tips on how to avoid this? We are a B2B privacy software run by lawyers so our content normally doesn't have any spam triggering language. Suggestions? 

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  • marketing.int@2b-advice.com
    [email protected] Member Posts: 9
    edited March 2022 #2

    No one else is having any delivery challenges? Suggestions for me to improve deliverability? 

  • Janis Rozenblats
    Janis Rozenblats Product Manager Posts: 169
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    PRODUCT MANAGER
    edited March 2022 #3

    @[email protected] the best would be to reach out to the support team and they will be able to help, look into the issues you are having. 

    @Juris pls see if you can help to investigate this issue.

  • Juris_34417
    Juris_34417 Member Posts: 15
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    edited March 2022 #4
    [email protected] said:

    No one else is having any delivery challenges? Suggestions for me to improve deliverability? 

    @[email protected] In regards to email deliverability, there can be many possible reasons, and to be sure, we need to check specific cases! So, please ask this question to support, so that we can register a ticket and help you! 

  • marketing.int@2b-advice.com
    [email protected] Member Posts: 9
    edited March 2022 #5
    Janis Rozenblats said:

    @[email protected] the best would be to reach out to the support team and they will be able to help, look into the issues you are having. 

    @Juris pls see if you can help to investigate this issue.

    Will do. Thanks!

     

  • Alex Bratton
    Alex Bratton Member Posts: 2
    edited March 2022 #6

    We had the same issue - unfortunately I believe it’s a shortcoming of Campaigns vs other email tools on the market in their handling of email server verification with DKIM records. To verify that emails from your domain are legit when flowing through the PD server there needs to be a DNS record added to your domain that lists that PD server as ok (Mailchimp and Office365 provide this information but PD doesn’t — I chatted w support and they couldn’t provide it and don’t seem to see it as needed). I was really looking forward to Campaigns but can’t use it - the same email sent in Mailchimp is fine, in PD it’s spam).

  • Juris_34417
    Juris_34417 Member Posts: 15
    10 Comments Combo Breaker Name Dropper Photogenic
    edited March 2022 #7
    Alex Bratton said:

    We had the same issue - unfortunately I believe it’s a shortcoming of Campaigns vs other email tools on the market in their handling of email server verification with DKIM records. To verify that emails from your domain are legit when flowing through the PD server there needs to be a DNS record added to your domain that lists that PD server as ok (Mailchimp and Office365 provide this information but PD doesn’t — I chatted w support and they couldn’t provide it and don’t seem to see it as needed). I was really looking forward to Campaigns but can’t use it - the same email sent in Mailchimp is fine, in PD it’s spam).

    Hello Alex!
    Yes, you are correct. If we are talking about Microsoft services like Outlook, or about company domains that have DMARC protection then domain authentication is must-have in order to deliver emails. 
    This option is on its way to our customers and will be ready in January.

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