HTML signature in PipeDrive is broken

Hi Support

We had an issue with signatures copied and pasted into your mailing signature.

I have managed to fix it by manipulating  the html via javascript on the browser console by removing your added css to our tables and td's.

This worked mostly fine, the borders were removed and saved nicely and our users were happy.

Recently I have seen that the users who send emails using PipeDrive got the borders back and even my hack is not solving this issue anymore. I guess this is something you have changed recently and now no matter what all their signatures contain borders, which totally rendered all the emailing system useless to our organization.

Can you please address this issue and maybe even provide a way to publish HTML signatures by code, so we can provide nice and clean signatures.

 

Regards,

Shlomi Goland

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  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited October 2021 #2

    HTML signatures never worked in Pipedrive... 

  • Andreia Freixo
    Andreia Freixo Moderator Posts: 191 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited February 25 #3

    Hi,

    Thank you for reaching us with your feedback, it's truly appreciated.

    Unfortunately, Pipedrive does not currently support HTML email signatures. When they are copied into Pipedrive from elsewhere, depending on the receiving email providers they can read them differently and they can look different (colors, size, spacing, etc.).

    The best thing for you to do in this case is to create the signature directly from within Pipedrive.  However, there is an alternative way that you can try to copy your HTML signature into Pipedrive.  

    You can try copying the HTML code into an HTML editor (or create it directly on the editor). Then copy and paste the result into Pipedrive.  This might take some trial and error, and you still may not get your signature to appear exactly as you would like in the end, but it does usually help.

    Our team is hoping to develop the ability to accept copy and pasted HTML signatures in the future, but for the moment you will need to recreate the signature directly in Pipedrive, or try the alternative HTML editor mentioned above.

    Have a lovely day!
    Andreia

  • Shlomi Goland
    Shlomi Goland Posts: 3
    edited November 2021 #4

    Hi,

    Thank you for reaching us with your feedback, it's truly appreciated.

    Unfortunately, Pipedrive does not currently support HTML email signatures. When they are copied into Pipedrive from elsewhere, depending on the receiving email providers they can read them differently and they can look different (colors, size, spacing, etc.).

    The best thing for you to do in this case is to create the signature directly from within Pipedrive.  However, there is an alternative way that you can try to copy your HTML signature into Pipedrive.  

    You can try copying the HTML code into an HTML editor (or create it directly on the editor). Then copy and paste the result into Pipedrive.  This might take some trial and error, and you still may not get your signature to appear exactly as you would like in the end, but it does usually help.

    Our team is hoping to develop the ability to accept copy and pasted HTML signatures in the future, but for the moment you will need to recreate the signature directly in Pipedrive, or try the alternative HTML editor mentioned above.

    Have a lovely day!
    Andreia

    Thank you for the reply,

    This is very unfortunate, our main business is applying HTML signatures for our clients and the demand for PipeDrive email signature is very high on demand.

    I managed to bypass the copy paste and recently our signatures were destroyed, signatures that were looking as intended. 

    I devised a browser extension that opens up your signature form, injects the signature code inside and triggers the save button. After that I reopen it and clear all the added HTML code that your editor adds and save again. This was working and our clients were happy, they got the signatures looking close to 100% as they had it in their mail clients.

    But recently even signatures that were looking good are broken now without them changing it.

    What happened is that any email sent from pipedrive caused the signatures look broken. Until further notice I asked them not to use PipeDrive emailing system until this will be fixed.

     

    Regards,

    Shlomi