Web forms email notification not working

Jamie Sheard
Jamie Sheard Posts: 1
edited July 14 in Sales CRM #1

Hi all,

I've set up a couple of web forms with an email notification (see screenshot). The email is different from that of the form owner's. When the form is submitted, the form owner is notified via Pipedrive about the new lead, but the separate email is not notified. 

image

I think I have everything set up correctly. Is anyone else experiencing this issue, or have I missed something in the set up?

Thanks,

Jamie

61964126e198b1dce48a9b19_88083.png

Comments

  • Kreete K
    Kreete K Moderator Posts: 232 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited November 2021 #2

    Hi Jamie!

    If you are not receiving emails to the set email address, please check this further with our Support team via in-app chat or email [email protected] They would need to see examples and will be able to help you further!