Web forms email notification not working

Jamie Sheard
Jamie Sheard Member Posts: 1 VERIFIED MEMBER
edited July 2022 in Sales CRM #1

Hi all,

I've set up a couple of web forms with an email notification (see screenshot). The email is different from that of the form owner's. When the form is submitted, the form owner is notified via Pipedrive about the new lead, but the separate email is not notified. 

image

I think I have everything set up correctly. Is anyone else experiencing this issue, or have I missed something in the set up?

Thanks,

Jamie

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Comments

  • Kreete K
    Kreete K Pipedrive Team Posts: 350 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments 25 Likes 5 Answers
    edited November 2021 #2

    Hi Jamie!

    If you are not receiving emails to the set email address, please check this further with our Support team via in-app chat or email support@pipedrive.com. They would need to see examples and will be able to help you further!

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