Pipedrive Caller: Feedback on usage, Insights, Reporting
The support staff in the team are calling customers on behalf of the deal owners using Pipedrive Caller. The call log says who called the customer, but the activity is still assigned to the person who the outstanding was assigned to. There is no option to edit this call log and assign it to the person who made the call, except by creating a list view of these calls. This is now resulting in the team raising concerns about measuring sales efforts since the efforts are not logged against the person who took the efforts.
There is no option to get insights from Pipedrive Caller data either.
Would really appreciate some major improvements to the Pipedrive Caller functionality to see better adoption of the Pipedrive Caller feature.