New year's wish: Please stop asking me to rate Jim.
I have a moderate wish at the end of the year on behalf of decency. Can you please stop to asking me to rate your customer service agents after every exchange? That's just so wrong for both sides. While "Jim" may be any number of characters working for PD, they are still people. So am I and our customers. We do sometimes commend, criticize, help or yell at each other. But we do not regard ourselves as if we were some kind of commodity that deserves a rating to be qualified for further conversation or service.
Find some other way to measure customer satisfaction with your amazing support team, please. Thank you.