Email tracking integration

Mark Toone
Mark Toone Posts: 1
edited July 2022 in Ideas and Product Feedback #1

It's frustrating that only emails sent from the Pipedrive inbox can be tracked. 

Other CRMs (eg HubSpot) allow users to write emails in GMail and still get tracking information. This is particularly useful given Pipedrive's inability to sync and facilitate email folders. 

This would be a welcomed improvement please...

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  • Inês Batata
    Inês Batata Admin Posts: 2,917
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited April 2022 #2

    Hi @Mark Toone , and thank you for your suggestion, I can see how it would be handy to track emails from outside Pipedrive and have that data cross-reference into the CRM. I've forwarded your feedback to the team so they can consider it.

    In the meantime, I suggest you check out our Pipedrive Gmail add-on, which allows you to maintain your work focused on your Gmail inbox while still seeing data from Pipedrive and updating it without having to change tabs. 💪

  • Jerome Schonbachler_607
    Jerome Schonbachler_607 Posts: 1
    edited April 2022 #3

    thank you. Even more frustrating when you use Outlook. And now add-on....

  • Keren Kilgore
    Keren Kilgore Posts: 1
    First Comment Photogenic
    #4

    Tracking emails is NOT working at all in my system. How do I fix this? I'm about to bail and move to HubSpot because this is an important feature and it is not functional. I have track opens turned on. What else should I do? It used to work.

    [email protected] - an email response would be appreciated as I don't know if I can find my way back here.

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