Chatbot: Track URL the user was on when sending off the chatbot form; Add custom HTML (e.g. for trac

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Christoph Kähler
Christoph Kähler Member Posts: 1
edited July 2022 in Ideas and Product Feedback #1

Two feature requests for the chatbot:

 

A) Track and report on the URL the user was on when sending off the chatbot form

Right now, we get questions regarding our products via the chatbot but have no way of knowing which product the user means, because the email from PD with the conversation summary does not entail any info as to which URL the user was on when they sent off the chatbot form. 

 

B) Create option to add custom HTML code to chatbot

We would like to make the sending of a chatbot form trackable via Google Tag Manager, as today there is no way of knowing which source a conversion via chatbot came from (e.g. Google Ads), however, this information is very important for our marketing campaign optimization as we get a lot of leads via the chatbot.

 

Thanks for voting this up to the other users and to the PD team for considering this in their development pipeline!

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