Email broken

Brandon Wood_1990
Brandon Wood_1990 Posts: 48
10 Comments Second Anniversary Name Dropper Photogenic
edited July 2022 in Sales CRM #1

I really like Pipedrive but the email sync seems to be completely broken. I just sent an email from Pipedrive and it disappeared from within Pipedrive. It is nowhere to be found in sent items. However, if I go into my Gmail account there it is. 

Also, I am getting tired of emails and contacts not syncing over as they should. Every week or two I have to disconnect my account and reconnect it in order for sync to work again.

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Comments

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 704
    100 Comments Second Anniversary 25 Likes 5 Answers
    COMMUNITY MANAGER
    edited March 2022 #2

    Hello @Brandon Wood please reach out to our Support team who will be able to quickly help you with any difficulties that are specific to your account 👩‍💻

    For urgent or technical issues, customer support is always the most adequate and quickest channel of communication as the Community focuses on exchanging knowledge, best practices and ideas. Thank you!

  • stephen_71214
    stephen_71214 Posts: 2
    edited March 2022 #3

    Yea I'm having similar issues and their support is absolute garbage. Have you found any alternative platforms outside of pipedrive? I'm ready to leave.

  • Eedwards
    Eedwards Posts: 4
    First Comment
    #4

    We had the same problem. In Firmao, which we use now, there are no such problems, everything works flawlessly.

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